View Full Version : Question about eBay security

12-06-2009, 05:30 PM
Every time that I'm logging in on eBay, I'm getting a message after 30 minutes that my passwords was compromised and they are erasing my pass.
Than I'm going back and fill in another pass, and than again...
I'm wondering if they are doing this after each log in or purchase? Just to make you change your pass, for your own security or somebody is hacking me?

After I set up the new pass, I'm getting this message from eBay:
[I]"Dear roblovin,

This is a courtesy notice to let you know that your eBay password has been changed. No response is needed.

If you or anyone with authorized access to your account did not make this change, please send an email to password@ebay.com.

The password change request was made from: ... "

Than, after 30 minutes I'm getting this one :

"Dear roblovin (robert.lovin@gmail.com),

We're writing to notify you that the password for your eBay account has been compromised. As a result, we have scrambled your password to prevent unauthorized activity.

Here are several important steps you can take to avoid having your eBay password fall into the wrong hands:

1. Avoid spoofs
To help keep your account secure in the future, you may want to learn how to recognize and report fake ("spoof") emails and Web sites. For more information about spoof eBay Web sites and emails, please go to:

Recognizing Spoof (Fake) eBay Web Sites (http://pages.ebay.ca/help/account/recognizing-spoof.html)

2. Don't disclose your eBay password to any site other than eBay
We don't recommend using third-party tools that ask for your eBay credentials. These tools are not authorized by eBay, and providing your eBay User ID and password to a third party increases your risk of unauthorized account access.

3. Use a unique, secure password.
Never use the same password for your eBay account and your email account, or the same password that you use on other websites. For tips on how to create a secure password, please visit:

Creating and protecting your password (http://pages.ebay.ca/help/account/create-password.html)

4. Antivirus protection
Many computer viruses can record keystrokes. We recommend that you keep your antivirus software up to date and use a firewall.

To access your account, you will need to create a new password. To create a new password, click "Sign In" at the top of the eBay homepage. At the sign-in screen, click "I forgot my password" and follow the instructions provided.

After you've changed your password, we also recommend changing your Secret Question and Answer by taking the following steps:

1. Click "My eBay" at the top of most eBay pages. You may be asked to sign in.
2. Click the "Account" tab.
2. Click the "Personal Information" link on the left side of the page. This link is located under the "My Account" heading.
3. Click the "Edit" link to the right of "Secret question", under the "Account Information" heading. For your security, you'll be asked to enter your User ID and password again.
4. Fill in the information requested.
5. Click the "Change Secret Question" button.

We're sorry for the inconvenience, and we thank you for your patience and understanding.


eBay Community Support


This is happening everytime I set up a new password.
Thank you in advance for your answers.

12-06-2009, 05:39 PM
Sounds like a hacker. Did these messages show up in the "My messages" folder on ebay as well? If not, then they are fake emails. If they are legit emails from Ebay, then some is hacking your account.

Hope that helps!

12-06-2009, 09:08 PM
Yes, I have them in my messages as well.

12-07-2009, 11:43 AM
I would contact e-bay about this and perhaps have the erase your account and set up a whole new one. I would be worried that someone else was hacking in.